I rarely criticise Italy, in part because I like it here and in part because I am a guest, but I have to mention one of the worst characteristics of Italians, worse than their crazy, corrupt political system or their inability to drive cars. It is their attitude to the telephone.
Last night a delivery van came up our drive and the driver got out and hammered on the window. When I opened the front door he was on the telephone. I asked what he wanted and he held up a hand for me to be silent.
I tried again and then shouted that either he could talk to me or the telephone but he carried on. As I was closing the door he said 'Hold on, Giorgio, I've got a problem with a foreigner'. He was carrying a courier's delivery instructions so I snatched them from him and shouted directions (he was still on the 'phone).
In Italy, the person you are talking to on the 'phone is more important than the one you are talking to face to face. I was once in a meeting with some minor government official - I had made an appointment - and his 'phone rang so often (he answered it each time) that I was beginning to forget why I had come. So I 'phoned him.
He was a bit confused hearing my voice so I said we'd leave the line open so we weren't disturbed any more. He looked at me incredulously but it worked.