'Hello Mr. Hedges, this is the anti-fraud department at XXXX Bank. Can we ask you some questions about your finances?'
'I'm afraid we need to confirm your details'
'Send me a letter'
'No, it has to be done over the 'phone in case we have any questions'
'Are you the people who keep writing to me saying there is a lot of fraud about and I shouldn't give my details to anyone?
'Weeeel, we do need this.'
'But I don't know who you are'
'I said I was from the bank'
So I called the bank: 'has one of your
'Is this normal practice?'
'I don't know'.